- Use this link to access helpdesk: www.greenwingtechnology.com/support
- On the main landing page, in the top right, click “Submit a Ticket” which will open the ticket request form
- Fill out required fields in submit ticket form:
- Requestor: Pre-filled in System
- Subject: Please include your organization name and customer's organization name as well as a brief explanation of your reason for submitting the ticket. Be as detailed and specific as possible including PO/Invoice Numbers, Part Numbers, Specific Error Language, Screenshots or Screen Recordings, etc.
- Type: If you want to start a new integration choose “New Buyer Setup.” Any other request choose “Technical Support”
- Description: Please include a detailed description of your request. Please include specific customer names, PO/Invoice numbers, product numbers, etc as relevant to the request. There is also an option to add an attachment if needed.
- Once all fields have been filled, press “Submit” to send the ticket and a representative from Greenwing will respond back as soon as they can.
- note: tickets are prioritized by urgency then date sent
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